I waited a week and attempted contacting Annette in the extension provided by Rosemarie and there was no these types of extension or human being by that name. I referred to as Rosemarie back and was explained to that she might have another person call me back. Right after no reaction I contacted Rosemarie, remaining messages and possess not listened to back. It seems to me Empire Today is not really interested in repeat or referral business enterprise. I am incredibly displeased with the standard of the carpet I had been offered and the lack of reaction by Empire Today. According to the reviews I have browse I wish I might have investigated your company in depth prior to I contacted you. I've now decided to contain the carpets taken out and hard wood flooring set up. An price I didn't approach on at this stage. I would hope that a rep from Empire Today, following reading my publish will Make contact with me pretty quickly. I am from the mind to Get hold of the BBB and also the media shops that Empire Today market on and let them know of my working experience.
Your gratification is crucial to us, and we’re let down to learn that your carpet is just not Conference your expectations. We’ve located your account, and we’ll be in touch along with you shortly to discuss possible maintenance selections.
(4) In the very beginning of this order, we are already lied to by Anyone from the sales lady (Loni), into the installers, to many employees users of your organization. Loni promised us premium quality Berber Carpet, high quality one/two inch padding, and a concluded product or service that we might very pleased to own. That has not been the case, inside the slightest. Apparently, the Berber carpet that we acquired was not of the standard she explained for the reason that now you happen to be presenting us a “good quality†carpet  as a way to fix this mess. Loni also mentioned that the carpet would blend in well with the prevailing ground Which transitions wouldn't be essential.
Past discouraged now, we had been promised An additional enhance and an set up was scheduled – another no display. Now all I would like is really a refund and void the guarantee to the carpet We've. Our contacts are actually Elena Nelson and now Scott Heath (Tampa). We have now missed too many days from work and can't believe in Empire to carry out the job anymore. We have notified BBB and Discover Card and don't want Yet another provide from get more info Scott Heath – just a refund.
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Your instillation coordinator Marie includes CS Kim to inspect The work. Making certain to remind Kim and Marie that some of the challenges are already solved since I'd deal with the ground and various troubles prior to creating back again. Moreover, the furniture was rearranged since we were making ready for just a alternative. The furnishings was partially sitting down on top of particular parts of the ground that were of best issue. I used to be unable to transfer the sound oak bit of furniture 80×ninety inches in size by myself to point out the complete extent of your bad installation. Marie and Kim ought to have been capable of see and knowledge The problem. I also reiterated to each of these that due to the fact I had been authorised for an entire substitute, I didn’t concern myself with normally masking the floors with fall clothes. I am extremely worried.
I verified what was staying devoted to with Trevor right before he still left my household, and when Kim referred to as me to help make the preparations for the complete substitute I confirmed the function to get accomplished plus the timeframe to routine the work (inside one-12 months).
Empire Today is undoubtedly an equivalent option employer. We feel passionately that using a diverse workforce is central to our accomplishment. We make recruiting choices according to your encounter and skills. We worth your enthusiasm to find, invent, simplify and Create.
Numerous planks ended up changed. We recognized that the initial planks were not as shinny as the new types but was informed the shinnyness would go away following a number of months. The brand new planks stood out so bad that we contacted empire all over again which time we ended up instructed that we must Are living with what was mounted. This isn't suitable. I did not pay out $ten,000.00 to simply settle with this. The brand new planks which were installed is in the middle of our family room and is extremely visible. The service request # is one-2980377160. I would love a connect with back as soon as possible.
I assume being reimbursed for day without work work and possibly for The entire carpet since you cannot follow up inside your guarantee .
I called back again and was explained to by Kim that Trevor’s 2nd inspection is currently lacking and they can't find the approval. How can that happen? Once your group/Kim from CS identified as me to verify that I was approved for a full substitution.
We’re saddened to hear that you really feel in this way, and guarantee you that your fulfillment is significant to us. We’ll be pursuing up along with you soon to debate your issues.
September nine, 2018 at ten:10 pm So this is now September and I have yet to see a resolution. All fashion of communication on Empire’s section continues to be stopped. Actually, I have now received a threatening letter from you. You reply to Each and every of your grievances you can get that has a generic “we have an understanding ofâ€, “ we just take these matters really seriously†or “we’re looking click here into itâ€.
Can someone, much like the CEO if possible, get back again to me to debate this subject ASAP. Public relations is big to a company & whoever handles it ought to be mindful of how your customer service or employees manage your company’s phone calls & methods! Thank you in advance for looking at this complaint………..