My name is Donna Sharpe and I are now living in the State of Washington And that i would like to share my Awful expertise within the Kent Empire Business. On July 25th 2017 I named to possess my carpet stretched so August 16th 2017 was the day we set up. My partner And that i moved the many home furnishings (we're within our early 70ys) at 4:30pm within the fifteenth Jaret identified as to inform us that they are not arrive over the 16th thanks workers not a viable to come.
I demanded to find out to someone who is in charge. They gave me the "head" salesman. He despatched out An additional salesman to "assist" me. Very well, we set up another carpet installation. Once the installer arrived, it absolutely was the WRONG shade, the measurements had been Improper.
As pissed off as I used to be with their 1:45 PM arrival for any early morning appointment, I greeted the installers with kindness and questioned them their names prior to introducing my husband and myself.
Along with Don’s e-mail, here are a few to add to your dissatisfaction with Empire Today and the dread of having your company proceed to deceive us with you wanting to resolve the continuous trouble.
We had the complete house cleaned best tobottom by using a maid service whenever we closed. These guys Lower all of the flooring in every home within.
FYI it took me a month to acquire a copy on the guarantee sent to me. My up coming step is submitting an official criticism Together with the BBB as Empire is registered with them. Empire has an A ranking Along with the BBB, but that may be given that they are compelled to help make some kind of arrangement with disgruntled customers, of which there are already hundreds, to take care of the A ranking. If just about anything improvements, or if some sort of Alternative is attained I'll update article.
BLOOMINGTON, MINNESOTA -- I had been marketed LVT in an oblong form. The income consultant showed it to me and marketed it to me. The installers confirmed up with square And that i was not produced aware of the tile right until they finished demo on my flooring. I had been left by using a sticky mess In my kitchen area and was told they do not even make the rectangular form. I've a 1 calendar year old youngster along with a Pet dog. Leaving the ground sticky and unusable while I looked for a different company was not an alternative. In order that they installed the tile which they brought. I remind you this wasn't what I selected, or compensated for. Since they finished they speedily made an effort to have me indication a document without having reading. I looked about their do the job and observed they totally smashed my refrigerator electricity twine. Their resolve was to interrupt off among the prongs and inquire me if that was Okay. Also they cracked the wood flooring in my residence that is appropriate next to where they were working. Once i pointed this out they gave me a frozen sort of wood filler and said I could repair it myself afterwards. Also they grouted in my dishwasher. So I will not be ready to eliminate it Later on without the need of using out the tile close to it. I learned they sub out their labor which is likely why it absolutely was reasonably priced and dreadful execution.
All they could do was lay the weakened carpet about the realm to shield my Animals from damage. So the subsequent morning I termed to discover after they were coming. I was told to simply call back in about thirty mins since the installers were not all assigned nonetheless. I identified as again an hr later and no-one could give me any data at all. At last I got keep of somebody that mentioned they identified as me to state my carpet wasn't available till Aug 14. Very first no one identified as me and when I hadnt termed I would even now be sitting in this article ready.
Not only did we not get yourself a time-frame e-mail. They by no means freakin confirmed up ! We identified as many times and never a time-frame or absolutely nothing. I had been livid.
We apologize for your experience, and so are unhappy to grasp that your considerations have not been tackled. We’ll be in contact along with you shortly to even further discuss your worries.
This installation continues to be a nightmare. On October 24 2017, I sat with George Svadeba and ordered two rooms of carpet, honey tone and grand junction. When it had been shipped the grand junction shade was incorrect. They installed the honey tone Nevertheless they didn’t hold the changeover which they promised to bring. On November 15,2017 I used to be explained to that the grand junction aspen would be shipped. I had been never ever notified that early morning as just before, Once i referred to as they reported the purchase wasn't in. Which was almost a month immediately after I purchased it and it continue to was not in. They mentioned they might provide it on Friday Nov 17, 2017. Additionally they stated the changeover would occur also. That Friday they sent subcontractors they usually didnot provide the transition or knew absolutely nothing over it. Then they explained I had to pay for the 500.00 equilibrium in advance of they might start out. I'd now paid out around 3,000 and was insulted since they didn’t converse english as well as their interpreter claimed that An additional Girl experienced not compensated the money when they mounted the ground in order that they didn’t have confidence in me.
I named customer service several situations about a class of months. CS despatched the original installer (Miguel) to return out to my home with glue to glue the boards back again collectively.
In fact, I spend my workdays within a plush office without any manual responsibilities and these men spend their time day in and day out... pounding, lifting, transferring weighty furniture, etc. Being greeted with hostility ideal out of your gate would not encourage me to perform the top occupation I could do.
Questioned two experts who claimed content was terrible. In August 2017 referred to as Empire, they sent somebody plus they stated they were being intending to deal with the locations which were poor. The other qualified we employ the service of said it absolutely was all your house. So we did not accept Empire's offer, they employed a third party inspector who agreed it absolutely was all the home. So Empire reported they'll alter the complete floor and we made a decision to upgrade to reliable hardwood floors since the caliber of the engineer they introduced was dreadful. So we paid empiretoday com reviews out a variance. To start off I termed Empire to request should they were being likely to deliver the Wooden ahead of time so it get acclimated (mainly because that's what Most people else suggested). They informed me that was not needed. OK.